Btb88 Privacy Policy — Your data is completely safe with us

1 Introduction & Scope

Btb88 is a trusted online gaming and Sports Betting platform for users in Bangladesh and South Asia. We believe that every member's right to privacy is fundamental — and protecting it is our responsibility.

This Privacy Policy applies to btb88's website, mobile app, and all other digital services. By using btb88 services, you confirm that you have read this Privacy Policy and consent to the data collection and usage practices described herein.

This policy covers our Terms and Conditions and Responsible Gaming Policy in effect concurrently. In the event of any conflict, this Privacy Policy shall take precedence.

2 What types of information are collected

Btb88 only collects information that is strictly necessary. Collecting excessive or irrelevant data goes against our policy. The list below details exactly what types of information we collect:

We will never ask for your bank PIN, card number, or OTP directly. Any such request is a fraudulent attempt — report it to our support team immediately.

3 Purpose of Data Use

Every piece of information btb88 collects is used for a specific and legitimate purpose. The list below clearly outlines all the reasons we use your data:

• Account management: Your information is used to create, verify, and maintain your account.
• Identity Verification: Information is required during the KYC process to prevent fraud and money laundering.
• Payment Processing: Financial information is used to process secure deposits and withdrawals.
• Customer Support: Contact details are needed to address your complaints, questions, or issues.
• Promotions & Bonuses: Emails or SMS are sent to keep you informed about relevant offers and bonuses.
• Security Monitoring: Device data is analyzed to detect suspicious activity and keep the platform secure.
• Legal obligations: Required information is disclosed in accordance with requests from government or regulatory authorities.
• Service Improvement: Usage patterns are analyzed to improve the overall gaming experience.

4 Cookies & tracking technologies

Btb88's website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

Btb88 uses three types of cookies:

• Essential cookies: These cookies are essential for the platform's core functionality. They handle maintaining your login state, managing security sessions, and saving your language preference. Disabling them may prevent the site from working properly.
• Functional cookies: These cookies remember your preferences and habits — such as your favorite games, theme settings, or notification preferences.
• Analytics Cookies: These cookies collect data on which pages users visit most, how long they stay, and what issues they encounter. All information is gathered without identifying individuals personally.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

5 Sharing Information with Third Parties

Btb88 never sells your personal data. In limited circumstances, however, information may be shared with trusted third parties:

• Payment Processor: Necessary information is shared with mobile banking services such as bKash, Nagad, or Rocket to confirm transactions. This information is used solely for payment processing purposes.
• Identity Verification Service: Document details may be shared with an authorized identity verification provider to complete the KYC process.
• Legal authorities: Information may be disclosed in accordance with a court order or government directive.
• Game Provider: Minimum necessary data may be shared with game providers for the operation of Live Casino or specific games.

6 Data Security Practices

Btb88 follows industry-leading security standards to protect your personal and financial information. Our security measures include:

• 256-bit SSL/TLS Encryption: All communications take place over encrypted channels, ensuring no interception during data transmission.
• Firewall & Intrusion Detection: Advanced firewalls and unauthorized access detection systems are active on our servers.
• Data Masking: Sensitive stored data (such as payment numbers) is kept masked at all times.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Staff training: All staff involved in data processing receive regular privacy training.
• Backup & Recovery: Data is backed up regularly to prevent loss in the event of any issue.

Please note that no system on the internet is 100% impenetrable. We do our best to provide the highest level of protection, but you should also keep your password secure and report anything suspicious immediately.

7 Data Retention Period

Btb88 does not retain your data longer than necessary. Retention periods are determined by the type of information:

• Account information: For the duration of account activity and for 5 years after closure.
• Transaction History: Retained for up to 7 years as required by legal obligations.
• KYC documents: 5 years after verification.
• Gaming Log: 2 years for security and dispute resolution purposes.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

After the retention period, data is securely deleted or anonymized. If any data must be kept longer due to legal requirements, you will be informed.

8 Your rights

Under the btb88 Privacy Policy, you have the following rights:

• Right to Know: You may request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions being met.
• Right to Restrict Processing: You may object to the processing of your data under certain circumstances.
• Right to Data Portability: You may request an export of your data in a standard portable format.
• Opt Out of Marketing Communications: You can opt out of receiving promotional messages at any time.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days. Some data may not be deletable due to legal obligations — in such cases, we will explain why.

9 Protection of minors' data

Btb88 is an adult gaming platform. Our services are strictly for users aged 18 and above. We do not knowingly collect any information from minors under 18.

Age is verified during registration and confirmed through documentation as part of the KYC process. If we become aware that information has been collected from a minor, that account and all associated data will be deleted immediately.

If you are a parent or guardian and believe your minor child is using btb88, please contact our support team immediately. We will take prompt action.

10 Privacy Policy Updates

Btb88 may update this Privacy Policy from time to time. Changes may be driven by new services, legal requirements, or platform improvements.

If any significant changes occur:

• A notice will be sent at least 7 days in advance via SMS to the registered mobile number or by email.
• A notification will be displayed on the website and app homepage.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

11 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Live Chat: Contact us directly via the chat button on the website or app — available 24/7, 7 days a week.
• Email: [email protected]
• Response Time: Standard requests are handled within 48 hours; urgent matters within 24 hours.